Returns and Refunds Policy
At AMCRUE, we want you to be completely satisfied with your purchase. If you believe your item/s are faulty or incorrect, we're here to help. Please pay attention to size charts, as unfortunately we cannot offer returns of refunds for change of mind purposes or if the wrong size ordered.
Returns
You can return items within 7 days of receiving them. The item must be in its original condition, unworn, unwashed and with all tags attached. We do not accept worn, stained, damaged, or altered items. Please contact us before returning any items.Â
Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:
- For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
- Deliberately damaged items;
- Items accurately described that the purchaser decides are not what they intended or no longer want
- Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided, such as the recipient’s incorrect phone number or shipping address.
Refunds
Once we receive your returned item, we'll process your refund within 5-7 business days. You'll receive a full refund minus any shipping costs. We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense. If your refund request is confirmed, we will return the money to the account used to pay for the order in the currency it was initially bought in.
For more details or to initiate a return, please contact our customer service team at hello@amcrue.com
Include in the email:
- Your order number;
- Photos, where relevant, of the issues.
We aim to process all requests within 7 working days.